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Drayton Valley to introduce new Customer Service Portal for citizen involvement

Drayton Valley, AB, Canada / Big West Country 92.9 FM
Nov 30, 2022 | 11:00 AM
Drayton Valley to introduce new Customer Service Portal for citizen involvement

(File photo)



In an effort to get more citizen involvement, the Town of Drayton Valley has introduced a new customer service portal.

As part of the Town’s commitment to customer service, they have implemented a new system that allows residents to enter concerns, issues, or feedback online from home. Citizens can now do things like report a pothole or graffiti, let the Town know about repairs needed at parks and recreation areas, or inform the Town if your garbage wasn’t picked up, all online through the Customer Service Portal.

Officials note, residents will log into the Customer Service Portal on the Town’s website where they will record a concern which will automatically generate a service request that will be sent to the appropriate Town department via email. Residents will be provided a reference number and can also request to be contacted when the job is completed with details on what was done.

The Town says it has introduced this service as a way to streamline issues that arise and allow residents a simple way to file their concerns and be provided with immediate reference details. This new system is also expected to provide a concrete way to track and record all requests and issues, providing the Town with a comprehensive list of work orders that are anticipated to help facilitate future planning.
Town officials would like to remind residents this is a NON-EMERGENCY service system. For emergencies that require a police response, residents are reminded to dial 9-1-1.
Other emergency contacts can be found on the Town’s website at https://www.draytonvalley.ca/emergency-contacts/.
To access the Customer Service Portal, visit https://www.draytonvalley.ca/customer-service-portal/. For more information, contact the Town at 780-514-2200.

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